HELP DESK

What is my Lakeland ID?

Get to Know Your Lakeland ID # (LID)
To help protect your privacy, Lakeland Community College has assigned a Lakeland ID number (LID) to you. This number is a different number than your social security number. The number is eight digits and starts with two zeroes. For example: 00xxxxxx
This personal number will be yours forever. Your default password will be set to your LID and we recommend changing your password through myLakeland on your first login.

How do I find out what my LID is?
It will be printed on all of your schedules, financial aid notices, and tuition bills where your social security number was previously printed as well as on the bottom portion of your schedule, which is used to pay tuition.

What if I forget my LID?
We do not release your LID# without photo verification of identity. Here are the standard options for students in this situation:

  1. Present a photo ID at the Admissions Office and you will be given your LID number.

  2. Click here to fill out the Lakeland ID/LID Request Form

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What is my username?

What is my Username?
Your Username is your primary ID to access all of Lakeland's student systems including Blackboard, myLakeland, WiFi, Print Funds, and Virtual desktops/Active Directory.

Username:Your Username is the first part of your student email address before the @ symbol.
Example: jsmith12 of jsmith12@mail.lakelandcc.edu
Password:Your default password is your 8 digit Lakeland ID (LID).

If you do not know this username please fill out the Active Directory Username Request Form

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How do I access my Student email?

Students -- Get to know your Lakeland email account
Lakeland Community College provides students with an email account. All official college email communication will go to your Lakeland email. In order to ensure that we are working with you specifically; faculty and staff will require communications through your student account.
You can access your email 2 ways:

  1. Clicking on the email icon in myLakeland.

  2. Direct access by clicking here

Username/ID:Your ID is the first part of your student email address before the @ symbol.
Example: jsmith12 of jsmith12@mail.lakelandcc.edu
Password:Your default password is your 8 digit Lakeland ID (LID).

Your username is on the confirmation email that is sent to your personal email account upon acceptance to Lakeland Community College. Your storage space is 30gb and attachments are limited to 25mb.

Visit our full student eMail FAQ here.

Using POP access on your mobile device:
Use of POP access rather than forwarding your Lakeland email is recommended.
POP/POP3 is a way for you to view your email from other email systems such as your phone, Outlook, or web-based email like Yahoo or Google.

You may need to know these settings for POP setup:

Incoming Mail
(POP3) Server
(requires SSL):
pop.gmail.com
Use SSL: Port: 995
Outgoing Mail
(SMTP) Server
(requires TLS or SSL):
smtp.gmail.com
Use Authentication:
Port for TLS/STARTTLS: 587
Port for SSL: 465
 
Username/ID:Your ID is the first part of your student email address before the @ symbol.
Example: jsmith12 of jsmith12@mail.lakelandcc.edu
Password:Your default password is your 8 digit Lakeland ID (LID).

For full setup details, click here to review Google's documentation about POP/IMAP

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How do I log into Blackboard?

Please Note: Your account may not be active or your complete course list may not be available until the first day of your class. click here for more info

Option 1: Through myLakeland

Go To myLakeland:https://myportal.lakelandcc.edu
Username/ID:Your ID is the first part of your student email address before the @ symbol.
Example: jsmith12 of jsmith12@mail.lakelandcc.edu
Password:Your default password is your 8 digit Lakeland ID (LID).
Click on the Blackboard Icon:https://class.lakelandcc.edu

Option 2: Direct


Go To the Lakeland Homepage:http://www3.lakelandcc.edu
Click on the Blackboard Icon:https://class.lakelandcc.edu 
 
Username/ID:Your ID is the first part of your student email address before the @ symbol.
Example: jsmith12 of jsmith12@mail.lakelandcc.edu
Password:Your default password is your 8 digit Lakeland ID (LID).

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Which web browser should I use for Blackboard?

Lakeland recommends using the latest version of Mozilla Firefox (ESR) Extended Service Release for both Windows and Mac, other browsers might not be fully compatable.

Click here to download and install Mozilla Firefox ESR.

Click here to test your browser setup for Blackboard compatibility. (Blackboard Login Required)

List of supported operating systems and browsers for Bb 9.1 SP11
.

NOTE: Do NOT ever take a test using a mobile device! Mobile devices are NOT supported except through using the Mobile Learn app.

You should also update to the latest version of Java.

Click here to check your Java.

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Why am I unable to see my classes in Blackboard before the start of the session?

Courses will be available at 12:00 Noon on the first day of the session unless your instructor decides to open the class earlier. (NOTE: Students who have previously taken online classes may find that it is possible to login. However, courses will not be listed before their start dates.)

If you want to e-mail your instructor to ask if her/his class will be available early, Click here for the Lakeland Community College Employee Directory.

If your instructor is not listed, contact the Help Desk (Link to help desk contact page)

Click here for session start dates

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How do I access the Wi-Fi?

A state-of-the-art wireless network is deployed across the campus, and there are different wireless networks available:

  • LCC-EMP (for faculty and staff)
  • LCC-STU (for active credit students)
  • LCC-GUEST (for guests)

For Employees and Students select the appropriate wireless network and enter your credentials when prompted:

Username/ID:Your ID is the first part of your student email address before the @ symbol.
Example: jsmith12 of jsmith12@mail.lakelandcc.edu
Password:Your default password is your 8 digit Lakeland ID (LID).

For Guests a temporary guest wireless access account may be obtained by visiting the Help Desk with ID.

For complete step by step instructions please visit our full Wi-Fi FAQ.

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What is the Print Fund Manager?

Lakeland has added managed print services, in order to offer a color printing option, curb rising costs, provide quality printing resources, and reduce waste, all while delivering these services at a very affordable price. We are providing students with an allocation of $10 in free printing per semester.

Look for your pre-loaded balance using the "Print Fund Manager", available in myLakeland, under the "STUDENT" tab, in the "myRECORDS" menu.

  • Funds in the Print Fund Manager can be used to pay for printing/ copying in select areas on campus.
  • Pre-loaded funds will be added to your account up to 10 days before the start of the semester (fall/spring) or immediately after final exams for overlap semesters (such as summer). Additional funds can be added to your account through the Print Fund Manager.
  • Your pre-loaded funds will be charged first, followed by any additional funds that you add to your account.
  • Your pre-loaded funds will expire after final exams, and will reset to $10 if you are a continuing student. Additional paid funds will remain available for use on your account up to 2 years.

Click here for the Quick Guide to Printing (PDF)

For the full Printing FAQ, click here and then click the help link

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