Information Technology & Computer Science

IT Support Analyst

To keep our digital world running smoothly, we rely on tech-savvy troubleshooters and their support teams. This is where IT support analysts, also known as computer support specialists, come in.

The role of an IT support analyst includes:

• Providing technical assistance to computer users
• Diagnosing and solving hardware and software problems
• Setting up and maintaining computer systems and networks
• Training users on new technologies and software
• Managing IT resources and ensure system security

This role is a great fit for those who enjoy problem-solving, have excellent communication skills and stay current with evolving technologies. Our world relies heavily on working technology, and these specialists play a crucial role in maintaining productivity and efficiency. It's a dynamic field where you'll constantly learn new skills and help others navigate the rapidly changing tech landscape.

• Principles of IT&CS
• Network + and network essentials
• IT support fundamentals I, II
• Supporting client operating systems
• Operating systems skills and techniques
• Programming logic
• Managing computer hardware
• SQL programming and database design
• Managing computer software
• IT project management
• Security awareness
• IT&CS capstone
• Microsoft Excel skills & techniques
• Cloud computing

• Google IT Support Professional Certificate when completing ITIS 1027, 1028, and 1030
• CompTIA Network + after taking ITON 1205, and preparing for and taking the exam
• CompTIA A+ after taking ITIS 1050 and ITIS 1051, and preparing for and taking the exam 

• Computer user support specialist
• Computer network support specialist
• Computer systems analyst
• Network and computer systems sdministrato
• Help desk technician
• IT specialist
• Desktop support technician
• IT support specialist
• Support lead
• IT support technician
• Technical support specialist
• Field service technician

Education requirements vary for IT support analysts. Entry level positions typically require the completion of college IT certificates, an associate degree or relevant IT industry certifications (CompTIA A+, Network+, Security+). Some larger companies may also require a bachelor's degree.

Graduates will earn their Associate of Applied Business degree.

View our IT support analyst curriculum and requirements.

Apply to Lakeland today in a few easy steps!

If you have any questions or would like to speak with our expert faculty about this program, contact us any time.